Refund & Exchange Policy

Every piece at Nurture India is crafted in small batches and carefully inspected before it leaves our studio. We genuinely hope you love what arrives at your doorstep. But if something isn't right, we're here to make it right.

If We Got It Wrong

If your order arrives damaged, defective, or you've received the wrong product, we'll gladly replace it or issue a full refund(in case of an out of stock).

Please email us at nurtureindia2017@gmail.com with your Order ID in the subject within 72 hours of delivery, along:

Your order ID

Clear photographs of the issue

An unboxing video especially in case of products that are wrongly received
(this helps us process your request faster, but it is not mandatory for genuine manufacturing or transit defects)

Please keep the product, its original packaging, and all accompanying inserts until your request has been resolved.

If the claim is approved, we'll arrange a replacement, if available or process the refund incase of an out-of-stock. Return shipping will be covered by us.

If You Changed Your Mind

We understand that sometimes things don't work out.

If you've changed your mind, you may request an exchange or store credit within 7 days of delivery.

To be eligible, the product must be:

Unused and in its original condition

Returned with its original packaging, tags, inserts, and any complimentary items included with the order. It must not break during return transit and unfortunately, we can't provide for packing services.

Return shipping costs for change-of-mind returns are to be borne by the customer.

Once we receive and inspect the returned product, we'll issue either:

• Store credit (valid for 12 months)

• An exchange for another product of your choice of the same or higher value.

Please note that change-of-mind returns are not eligible for refunds to the original payment method. This allows us to continue producing thoughtfully made, small-batch collections without unnecessary waste.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Customised, personalised, or made-to-order products once production has begun

• Products that have been used, damaged after delivery, altered, or returned without their original packaging

• Requests made after the applicable return windows (72 hours for damaged items, 7 days for change-of-mind returns)

Refunds

Once approved, refunds are processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take a little longer for the amount to reflect in your account.

If you haven't received your refund after 15 business days, please email us at nurtureindia2017@gmail.com with your order ID, and we'll look into it for you.

Order Cancellations

If your order has not yet been dispatched & within 4 hours of receiving your order, you may cancel it for a full refund, no questions asked.

Once an order has been fulfilled, packed, shipped, our standard return and exchange policy will apply.